Scheduling Next Year

The client is bogged down with the mechanics of updates and issuing updates to users in the field.

What should have been a simple set of edits has degenerated into what starts to look like a full-scale project of maintenance and enhancement. Costly to me because I quoted a fixed-price for this little exercise.

What have I learned?

I have made a diary entry for next year.

• Six weeks before the field work starts we will have a meeting, by phone and email at the least, and identify all requests.
• They will be implemented and tested over a 4-week period.
• I will make one on-site visit to implement and train in the new features.

And that will be an end to it!