Seems that the product was shipped and failed to meet expectations. In fact, the product was dead, due to an series of delays in the shipping service.
What happened next is not normal, or abnormal, if you prefer.
My colleague’s client waited a year then sent an email reminding colleague that the shipment was (literally) dead-on-arrival.
Why wait a year?
Why bring the issue up again? Colleague said she was sorry, offered a refund, a fresh shipment etc.
No wait! There’s more!!
Colleague’s Client took care to point out the they are now letting everyone they know (church, friends, school etc) that colleague takes the money then ships dead products.
“Don’t worry” I tell my colleague.
“There’s one in every crowd”.
Every now and then you’ll run up against someone who is never happy unless they are both miserable and trying to make everyone around them (church, friends, school etc) miserable.
The good news is that everyone around them (church, friends, school etc) already knows that Griselda is a whiner, 100% negative, unforgiving, resentful, spiteful.
Griselda’s Grizzles will be shed like water off the proverbial duck’s back.
Come to think of it, Griselda is probably doing my colleague a favor by spreading the word; 50% of the people she tells will think “Griselda is always so wrong and negative; this supplier might just be good! I’ll go take a look at the web site …”.