He will buy himself an external drive and download RoboCopy and install that then run it to mass-copy everything from his failing hard drive to his new 2.3TB external.
I’m glad, because too many people leave the backup until “After I’ve tidied up the hard drive a bit”, and the hard drive fails terminally while they are tidying up.
I’m SO pleased that I’ve told him I’ll have my cell phone with me tonight when I go up the street to fix Betty’s TV.
Why am I on call for a freebie?
It defines my level of service, plus chances are Rick won’t call anyway.
But it will make an impression on him, and he’ll remember that, and talk about it.
Rick did call me around 9:30 p.m. while I was adjusting Betty’s TV, and over the phone we wrote a little batch file and he saw it start to run, and learned how to adapt it, so life just got better!