It is no one person’s fault that things aren’t right. It is very much like an airplane crash – one small thing went wrong, and while that was being addressed something else cascaded into being, and now here we are, ten o’clock, staring at a growing list of matters-that-must-be-resolved, some of them mine, some of them the client’s.
Panic sets in, which is a good thing for me, because I am stubborn, tenacious, and I write things down.
I tick off my list three items that indicate serious problems with the host system.
The client has no one to fix these problems.
The client is panicking.
But I see my job clearly.
The first priority is to get the client calmed down, to make them comfortable with the idea that problems will be fixed in a methodical way and 9unspoken) that screaming isn’t going to help.
As usual, it is a people-problem rather than a technical problem.